Hi Ivan,
By default Master key cannot be used remotely. It has to be connected locally on the machine where VendorSuite or EMS is installed.
For other keys- only HL NET or HL NET-TIME keys can be used over network.
Additionally, the NET or NET-TIME key be accessible over the network only if features present in the key have "Network" enabled.
This can be checked in Admin Control Center. Check the "Key Type" column to know the type of key.
Then check the "Features" in your keys for "Access" column. This column may show any of the following-
- Loc : Feature can be used locally
- Net : Feature can be used over network
- Display : Feature can be used over Remote Desktop connection. Means application and license are on same machine but this machine is accessed from any other machine via RDP. If feature has "Display" then the application will run over RDP connection.
Please share the screenshot of Admin Control Center showing your key type and the features present in the key in case you have any further queries.
Regards,
Ashish