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How to detect Hasp HL key and verify it is working

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We occasionally come across users with Hasp HL dongle (green type HASP HL Max) that are reported to be faulty, under both Mac and Windows environment. How can we verify that the dongle is working or not?

1 - On your download page, there is an Aladdin Diagnostix tool. Can this be used to check if a dongle key is working or not? I have tried this on Windows 7 and Windows XP but the tool keeps reporting that no Hasp HL dongles are found in local, even though our software that uses the dongle shows as licensed already. Also, this software does not seem to be available for Mac.
2 - What is the best driver / download to use for the green type of Hasp HL dongle? Is it the Sentinel HASP/LDK 7.41?
3 - Any other way to verify that the dongle is working correctly?

Thanks in advance.

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