Hi Edgar,
Yes I got the version by the name. HASP SRM was the name used in very old versions.
The keys are still called HASP Configuration keys but the term SRM is no longer used. In later versions it was changed to Sentinel HASP and not new series is Sentinel LDK.
Regarding the issue, it looks like a detailed investigation would be needed which is not be possible here.
Please contact our support team by creating a ticket on Customer Portal (https://supportportal.gemalto.com/csm/). You can give the reference of this post as well while creating the ticket.
In case you are not already registered on the customer portal, please drop an email to technical.support@gemalto.com requesting your "Customer Identifier" that will be needed to signup on the portal.
Regards,
Ashish
Ashish