Gaurav --
Thank you for your reply. Installing the Parallel Driver seemed to fix it on our Windows 7 machine.
We are having the same issue on a Windows 10 machine. My co-workers will be testing this fix on that machine tomorrow and I will let you know the results.
In the mean time I have attached for you 2 screen shots of the most recent updates to this Windows 7 machine. Let me know if you would like to see updates going back further.