Hello,
Need help on the SafeNet Dual USB issue, I tested in several different computers using Windows 7 32 & 64-bit including Windows XP. The SafeNet Dual USB unable to recognized after using around less than 30 min. It was noticeable the USB missing from the device manager and the light is still showing and sometimes dont. Unplug and plug in again telling me the USB not recognized in Windows 7 and Windows XP.
I also tested using newer machine and clean installed Windows 7 32bit which the sales representive wanted us to do. Install the latest Sentinel drivers and the enroute software. The SafeNet Dual USB still lost its connection after using the drawing software for less than 30 min.
I already contact the sales representative but they insisting our Windows 7 installation have problem and preventing us purchase new replacement. Are there anything troubleshooting method to proved the SafeNet USB have problem?
Need help on the SafeNet Dual USB issue, I tested in several different computers using Windows 7 32 & 64-bit including Windows XP. The SafeNet Dual USB unable to recognized after using around less than 30 min. It was noticeable the USB missing from the device manager and the light is still showing and sometimes dont. Unplug and plug in again telling me the USB not recognized in Windows 7 and Windows XP.
I also tested using newer machine and clean installed Windows 7 32bit which the sales representive wanted us to do. Install the latest Sentinel drivers and the enroute software. The SafeNet Dual USB still lost its connection after using the drawing software for less than 30 min.
I already contact the sales representative but they insisting our Windows 7 installation have problem and preventing us purchase new replacement. Are there anything troubleshooting method to proved the SafeNet USB have problem?